- Job Title: HVAC Customer Service Representative
- Work Hours: Normal Hours: 8:00AM to 5:00PM Monday-Friday or as necessary
- Job Summary:
- Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within call center environment.
- Job Duties:
- Provide Fast Friendly and Fun customer service to both internal and external customers
- Answer incoming calls related service, billing, and other departments
- Schedule service/estimate appointments in a timely manner
- Make outbound calls to book, confirm, and survey upcoming or completed appointments
- Manage customer concerns and work to resolve them efficiently and effectively
- Other assigned duties as directed by management
- Help less experienced representatives understand our Brand, Policy and procedures
- Job Requirements
- Education and Experience
- High school diploma or equivalent
- 2-5 year experience in a customer service environment
- Intermediate knowledge of standard concepts, practices, and procedures within HVAC.
- Key Competencies
- Honesty and integrity
- Excellent customer service skills
- Ability communicate empathy
- Critical Thinking and Problem solving
- Detail oriented
- Adept learner
- Able to multitask
- Proven ability to process high volumes of work with great accuracy
- Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
- Advanced Knowledge of Successware21 a plus
- Excellent written and verbal communication skills
- Physical Requirements
- Must be able to sit for long periods of time
- Must be able to work varying shifts including days, nights, and weekends.
- Education and Experience
Applicants are subject to a new hire drug screen. We are a Drug-Free Workplace.
What Customer Service-area customers say
★★★★★“We hired them after our AC broke — easy to contact, and their prices were very reasonable and honest. Behshad is knowledgeable and explained everything clearly.”
— Jonathan Domalanta, Google review
★★★★★“A wonderful experience with Behshad and his team. They came out quickly, arrived on time, and fixed our HVAC issues with ease. They will be our first call in the future.”
— Chris Connell, Google review
★★★★★“Behshad was so friendly and efficient. He showed up within an hour and a half of my call, looked at my system, and showed me I was not using the thermostat correctly. Wonderful service.”
— Shelly Houck, Google review
Common questions from Customer Service homeowners
How much does AC repair cost in Customer Service?
Most AC repairs in Customer Service run about $150–$600 depending on the part — a failed capacitor is roughly $150–$300 and a refrigerant recharge $300–$600, plus a diagnostic fee. We quote a flat rate before any work starts, so there are no hourly surprises.
How much does it cost to replace an AC or HVAC system in Customer Service?
A like-for-like AC or furnace replacement in Customer Service typically runs $8,000–$14,000, and higher-efficiency or full heat-pump systems $14,000–$21,000+, depending on size, SEER2 efficiency, ductwork, and permit or HOA factors. You get a written flat-rate quote, and we never upsell equipment you do not need.
Do I need a permit to replace my AC or furnace in Customer Service?
Yes. California requires a permit for any AC or furnace replacement in Customer Service — even a like-for-like swap — plus a HERS test (duct-leakage and refrigerant verification). As your licensed contractor (CSLB #1062690) we pull the permit and handle the inspection, so the work is code-compliant and documented for resale.
How long does an AC system last in Customer Service?
With regular maintenance, most AC systems in Customer Service last about 12–15 years, and up to about 20 with good care. Customer Service’s inland summer heat means longer run times, so skipping maintenance shortens that noticeably.
Why is my AC not blowing cold air?
The most common causes are low refrigerant from a slow leak, a failed capacitor, a frozen evaporator coil, or a clogged air filter. It is usually a repair, not a replacement — we diagnose the actual cause and show you the failed part before quoting.
How often should I change my HVAC filter?
Every 60–90 days for a standard 1-inch filter, or monthly during heavy summer use or with pets. It is the cheapest thing you can do to protect the system and keep energy bills down.
Do you offer same-day or emergency HVAC repair in Customer Service?
Yes — same-day and 24/7 emergency AC and furnace repair across Customer Service and south Orange County. Call (949) 933-3130 and we will get a technician out fast with a flat-rate price before any work begins.
Who is the best HVAC company in Customer Service?
We will let the reviews speak — South County Air Services holds a 5.0-star rating across 200+ reviews. Family-owned, owner-operated, licensed (CSLB #1062690), a Bryant dealer, with flat-rate pricing and no upsells.
